Privacy Policy

Your privacy is important to you and to us. Inntenet Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we do with the information we gather
We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized experience. For example, we can use your personal information to: 

  • Record and quickly bring up information you’ve given previously
  • Help you quickly find information, products, and services
  • Create content that is relevant to you
  • Internal record keeping
  • We may use the information to improve our products and services
  • We will never sell or share your personal information without your advance permission or unless ordered by a court of law.

What personal data we collect and why we collect it
Contact forms
Information submitted through the contact forms on our site are sent to our company email, hosted by Gmail. Google adheres to the EU “Privacy Shield” policy and you can find more information about this here.

While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.

Tidio Live Chat
Tidio Live Chat is a live chat service which allows us to easily communicate with our customers. Any information collected by our chats is never used for any advertising reasons or promotions. Any data collected is only what the client has willingly given and is immediately destroyed after the conversation is ended.

Cookies
Cookies are small pieces of information that your Internet browser stores as text files on your computer’s hard drive. Most browsers accept cookies by default, but setting your browser to refuse cookies or remove them from your hard drive will prevent you from using parts of this Site.
Inntenet Ltd uses cookies to:
– speed up navigation 
– track site usage
– recognize users and user access privileges 
– enable selection and purchase products on this Site record your browsing activity and purchases

This Site’s cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information.
This Site also uses web beacons (also known as clear GIF technology or “action tags”) to: 
– help deliver cookies 
– track views of a web page

Any electronic image on the Site, such as an ad banner, can function as a web beacon. We may use content or ads from third-party advertising companies that may use cookies and web beacons to measure web page visits or amount of products purchased. 

Any information these third parties collect via cookies and web beacons is not linked to any personal information we collect.

Our site uses the following cookies:

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
  • WPML cookies – these are used by our WPML plugin to identify the preferred user’s language as our site is multilingual.

Email Addresses
Several locations on the Site allow you to enter your email address for purposes including but not limited to: the contact form and/or online chat (if used by the visitor).

Security
We are committed to ensuring that your information provided to us is secured. In order to prevent unauthorised access disclosure we have put in place suitable physical, electronic and managerial procedures to safeguarding and secure the information we collect online.

Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled serves with limited access to authorised personnel only.  

Notice to parents
Inntenet Ltd is a general audience website and does not offer services directly to children. In case of any personal information received by a child under age 16, such information will be deleted or destroyed as soon as possible. If you are a parent or guardian and are concerned about the transfer of personal data about your child, please contact with us.

Enforcement
If for any reason you believe that www.inntenet.com has not adhered to these principles, please feel free to notify us by email at info@inntenet.com and we will do our best to investigate and correct the problem promptly. We kindly ask you to use the words “Privacy Policy” in the subject line.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Embedded content from other websites
Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Analytics
In addition to Google Analytics, we are using the following statistics on our site for performance and monitoring:

  • Affiliate performance statistics – statistics regarding our affiliates
  • Installer statistics – statistics regarding the number of plugin installations of our products in clients, also includes the site info like PHP version, WordPress version used, etc.
  • Support statistics – statistics regarding our supporters and clients about how many tickets created, resolved, pending, etc.
  • WooCommerce statistics – statistics regarding our sales, conversion rates, refunds, etc.
  • Reference sites statistics – statistics regarding our clients reference sites installation.
  • Compatibility plugin statistics – statistics regarding our clients compatible/incompatible themes/plugins with our products.

Who we share your data with
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and online chat plugin. This is done as a way to provide you with a better overall service and user experience.

Who can see my personal information
If you are not a registered client in our site, there is no personal information we have or can see about you.

If you are a client with an account, your personal information can be accessed by:

  • Our System administrator
  • Our website supporters when they need to (in order to provide support) get the information about the client accounts and access.

How long we retain your data
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

How we protect your data and what data breach procedures we have in place
We protect customer data with the following site features:

  • We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
  • Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

Controlling your personal information
You may choose to restrict the collection or use of your personal information at any time by emailing us at info@inntenet.com.

We will not sell, distribute or lease your personal information to third parties unless we have your written permission or are required by law.

You can also request details of personal information which we hold about you. In case you need a copy of the information held on you please email us at info@inntenet.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the email mentioned above. We will promptly correct any information found to be incorrect or incomplete.

Copyright
Copyright and other relevant intellectual property rights exist on all text relating to Inntenet Ltd services and the full content of this website such as, text, logos etc.

Changes to this Privacy Policy
Inntenet Ltd may change or update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. You will also note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting.

Contact us
If you have any questions about this Privacy Policy, please contact us at:

Tel: +357 22 013796
Fax: +357 25 114001
Email: info@inntenet.com
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©2018 Inntenet Ltd  – All rights reserved.

This Privacy Policy is effective as of 24th of May 2018

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